Chatbase
The complete platform for building & deploying AI support agents for your business
What is Chatbase?
Chatbase is an AI customer support platform that enables businesses to build, train, and deploy conversational agents using their own documents, websites, or Q&A content. The platform emphasizes no-code setup, multi-channel deployment (web, messaging apps, and integrations), and the ability for agents to perform not only Q&A but also actions like looking up orders or triggering workflows. Founded in San Francisco in 2023, Chatbase has grown rapidly through a revenue-driven model and supports over 10,000 businesses globally.
What you can do with it
Customer support automation
Deploy agents trained on your documentation to answer enquiries and reduce support tickets.
Lead generation
Capture and qualify leads via conversational interfaces on websites or messaging platforms.
Internal employee support
Use agents integrated with Slack or knowledge bases to assist teams with onboarding and policy questions.
E‑commerce order handling
Serve customers with order updates, confirmations, and product lookups using visual widgets.
Inbound voice and omnichannel service
Handle inbound phone calls via voice agents, maintaining consistent context across channels.
Workflow execution via AI Actions
Automate tasks such as rescheduling, refunds, or CRM updates directly from agent interactions.
Key features
- No‑code AI agent builder
- Multi‑source content ingestion (PDFs, URLs, Notion, etc.)
- Retrieval‑augmented generation powered by multiple LLMs
- Multi‑channel deployment (web, WhatsApp, Slack, Instagram, email, voice)
- AI Actions integration with systems (Stripe, Zendesk, Shopify, CRM APIs)
- Auto‑retraining of agents as content updates
- Visual response widgets (structured cards for orders, products, flight info)
- Enterprise‑grade security (SOC 2 Type II, GDPR, SSO, HIPAA options)
Screenshots
Inputs / Outputs
Strengths & Limitations
Strengths
Zero‑code deployment
Users can configure, train, and deploy agents via intuitive dashboard without needing technical expertise, going from signup to live bot in minutes.
Multi‑channel reach
Agents can be embedded on websites or deployed via channels like WhatsApp, Slack, Messenger, enabling unified AI support across platforms.
Action‑capable agents
Beyond answering questions, agents can integrate with systems (e.g. CRM, Stripe, Calendly) to perform tasks, not just respond.
Scalable pricing tiers
Freemium entry point with clear step‑up tiers and ability to add credits, agents, or custom domains as needed.
Enterprise‑grade security
Built with compliance in mind—includes SOC 2, GDPR compliance, encryption, and dedicated SLAs on higher tiers.
Limitations
Credit‑based billing unpredictability
Usage is metered by message credits, which can make scaling costs difficult to predict—especially if high‑volume or long responses.
Free plan auto-deletes agents
Free‑tier agents are deleted after 14 days of inactivity, limiting use to short‑term trials, not long‑term deployment.
Costly add‑ons
Features like branding removal, custom domains, extra agents or credits incur additional charges atop tier prices.
Training data size limits
Lower tiers restrict how much data each agent can ingest; larger datasets require moving to higher plans.
Pricing & Plans
Model: Freemium
Free
Limited message credits, single agent, basic models, embeds, API access
Hobby
Expanded credits, advanced models, integrations, API access, basic analytics
Standard
More credits, two agents, auto‑retrain, additional seats, team features
Pro
High credit volume, three agents, advanced analytics, source suggestions, priority support
Free plan ($0/mo) with ~50 message credits, 1 agent, basic training limits; paid tiers—Hobby (~$32–$40/mo), Standard (~$120–$150/mo), Pro (~$400–$500/mo) on annual/monthly billing, plus custom Enterprise; add‑ons for extra agents, credits, custom domains, branding removal.
Who it's for
Ideal for
Small to mid‑sized support teams or SMBs who want to launch AI‑powered customer support quickly, using existing knowledge bases and requiring multi‑channel coverage.
Not ideal for
High‑volume enterprises needing flat‑rate billing or organizations needing heavily regulated on‑premises deployment without usage‑based cost variability.
What users say
- Ease of use
- Multi‑channel consistency
- Cost transparency concerns
- Scalable support
Prompts & Results
›Upload my product FAQ and train an agent to handle pricing questions.
An AI agent trained on your FAQ that answers pricing questions accurately, embedding on your website to respond to visitor queries.
›Deploy a support bot that can check order status via our CRM.
An agent that, when given an order number, retrieves status from your CRM and returns it, or routes to a human if needed.
›Set up agent across web chat, WhatsApp, and Slack.
Single agent deployed across all three channels, providing consistent support and shared context regardless of platform.
›Remove Chatbase branding and use custom domain.
Agent embed and shareable link on your own domain with no Chatbase/logo branding—via custom domain and whitelabel add‑on.
FAQ
What happens if my agent is inactive on the Free plan?+
Agents on the Free tier are automatically deleted after 14 days of inactivity.
How are message credits consumed?+
Each AI response (and in some cases user message) consumes message credits; heavier models burn more credits per reply.
Can Chatbase agents perform actions beyond answering?+
Yes—agents can connect to tools like CRM, Stripe, or Calendly to take actions, not just respond with text.
Is annual billing discounted?+
Yes—annual billing offers approximately 20% discount compared to monthly pricing.
Ratings & Reviews
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